c-VIP7777 FAQ - App, Login & Betting Questions

1 How do I create an account?

To create an account, simply click on the "Sign Up" button at the top right corner of our homepage and fill in your details.

Maria Santos March 15, 2024

The registration process takes less than 2 minutes. You'll need a valid email address and to create a secure password.

Jose dela Cruz March 18, 2024

After registering, check your email for verification. Some email providers might put our verification email in spam folder.

Ana Reyes March 20, 2024

If you encounter any issues during registration, our customer support is available 24/7 via live chat.

Carlos Mendoza March 22, 2024

2 What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express. We also support GCash and PayMaya for local customers.

Rosa Lim March 12, 2024

Bank transfers are also accepted through BDO, BPI, and Metrobank. Processing time is usually 1-2 business days.

Antonio Pineda March 14, 2024

For business accounts, we also accept checks and bank drafts. Please contact our sales team for more information.

Elena Garcia March 16, 2024

All payments are processed securely with 256-bit SSL encryption. We never store your payment information on our servers.

Roberto Sy March 19, 2024

Overseas payments can be made through PayPal and Wise with minimal transaction fees.

Liza Fernandez March 21, 2024

3 How long does shipping take?

Standard shipping within Metro Manila takes 2-3 business days. For provincial areas, please allow 3-5 business days.

Miguel Ramos March 14, 2024

Express shipping is available for an additional fee. Metro Manila next-day delivery if ordered before 2 PM.

Patricia Santiago March 16, 2024

International shipping takes 7-14 business days depending on the destination country's customs processing.

Daniel Co March 18, 2024

Once your order ships, you'll receive a tracking number via email and SMS. You can track your order on our website.

Carmela David March 21, 2024

4 What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original packaging with all tags attached.

Christine Tan March 10, 2024

To initiate a return, log into your account, go to "Order History" and click "Return Item" next to the product you want to return.

Francisco Chua March 12, 2024

Return shipping is free for defective items. For change of mind returns, a small shipping fee may apply.

Linda Ong March 15, 2024

Refunds are processed within 5-7 business days after we receive your returned item. You'll be notified via email.

Allan Ng March 17, 2024

Items marked as "Final Sale" cannot be returned. This includes clearance items and personalized products.

Monica Lopez March 20, 2024

5 How can I contact customer support?

Our customer support team is available 24/7 through live chat on our website. Look for the chat icon in the bottom right corner.

Richard Chang March 11, 2024

You can also email us at [email protected] or call our hotline at (02) 8123-4567 during business hours (9AM-6PM).

Anna Marie March 13, 2024

For urgent issues outside business hours, please use our live chat service. We guarantee a response within 30 minutes.

Victor Go March 16, 2024

We also have a comprehensive knowledge base and FAQ section that might answer your questions without needing to contact support.

Pearl Roxas March 19, 2024